Tips and Guidelines

Iziko Museums are open! Find out more about your visit here.

Frequently Asked Questions

Yes. Please be advised that capacity regulation measures are in place for the health and safety of our visitors and staff. These measures are in accordance with the national authority.  

  • Please be prepared to adhere to our pre-screening, which entails filling in a short questionnaire and having your temperature taken prior to payment and entry at Iziko Museums.
  • All visitors need to wear a mask or appropriate protective face covering in all the museum spaces, until such a time that protective wear is not deemed compulsory by national authority.
  • Please be prepared to sanitise your hands upon entry at all the Iziko Museums sites as well as prior to entry at the Planetarium and Digital Dome. Step-on sanitation stations are placed at points-of-entry and throughout the Iziko Museums sites.
  • Refrain from touching surfaces. Utilise the sanitation stations or wash your hands in a restroom if contact is made with a surface.
  • Respect the markers that are put in place to encourage and maintain physical distancing. 
  • Please be prepared to adhere to our pre-screening which entails filling in a short questionnaire and have your temperature taken prior to payment and entry at Iziko Museums.
  • All visitors need to wear a mask or appropriate protective face covering in all the museum spaces, until such a time that protective wear is not deemed compulsory by National authority.
  • Please be prepared to sanitise your hands upon entry at all the Iziko Museums’ sites as well as prior to entry at the Planetarium and Digital Dome. Step-on sanitation stations are placed at points-of-entry and throughout the Iziko Museums’ sites.
  • Refrain from touching surfaces. Utilise the sanitation stations or wash your hands in a restroom if contact is made with a surface.
  • Respect the markers that are put in place to encourage and maintain physical distancing. 

Please be advised that an area has been set aside for you to allow your body temperature to regulate. After which another temperature check will be conducted after approximately 10 minutes.

The visitor will be advised of steps to be taken and requested to visit another time.

Yes. Our cleaning staff is working hard to keep the sites as safe as possible.

Yes. The amount of visitors will be monitored to ensure that the Iziko Museum sites are not over capacity. 

Yes. All staff is required to fill-in the pre-screening questionnaire and have their temperatures measured prior to entering Iziko Museums’ buildings. All staff is provided with masks and has access to 70% alcohol-based hand sanitiser in their work areas/museum spaces. 

Yes. Iziko Museums’ sites have restrooms. Kindly ask a Museum Attendant to direct you to a restroom should you feel the need to wash your hands.

  • Handwash is available in each bathroom. Please inform the Museum Attendant on duty if it is depleted, for replenishment.
  • Please wash your hands thoroughly for the recommended 20-30 seconds (between fingers, under the nails, palm up, palm down).
  • Please don’t leave water running while you are soaping your hands. Iziko is still conscious of water conservation.
  • Dispose of used paper towels in the bin provided.

No, Artefacts has closed permanently.

Yes. A limited number of tickets are available in accordance with National regulations. Please arrive 15-30 minutes earlier to allow for pre-screening and ticket purchasing. 
Follow this link to view the Planetarium Shows: https://www.iziko.org.za/shows

Yes. 

  • The amount of visitors will be restricted until such a time that it is considered safe again for the Planetarium to be filled to full capacity.
  • Safety measures are announced to visitors before shows start.
  • Visitors will be seated in alternate unmarked seats. Only visitors with small children will be allowed to sit beside their children or have a child placed on a parent/guardian’s lap.
  • Shows will run less frequently, to enable staff to sanitise the space between shows.
  • All visitors need to wear a mask or appropriate protective face covering, this also applies to small children during the shows.
  • No eating or drinking is allowed in the Planetarium for health and safety purposes. 

Commemorative Days - Free Entrance

Iziko Museums of South Africa offers FREE entry to selected museums* (*excluding Groot Constantia, the Castle of Good Hope and the Planetarium) on certain commemorative days. Through the commemorative day free entrance, Iziko provides families, communities and individuals the opportunity to explore and experience our museums, spaces and offerings. We utilise commemorative events to create a space of engagement, wonder and surprise for diverse audiences.

Entrance to selected Iziko Museums is FREE* on the commemorative days listed in the table.

(*Excludes free entry to Groot Constantia, the Castle of Good Hope and the Planetarium and Digital Dome.)

Annually, Groot Constantia and the Castle of Good Hope offer free entrance only on Heritage Day (24 September).

21 March

Human Rights Day

27 April

Freedom Day

18 May

International Museum Day

25 May

Africa Day

16 June

Youth Day

9 August

National Women’s Day

24 September

Heritage Day and Heritage Week

1 December

World Aids Day and Emancipation Day

16 December

Reconciliation Day